Should TSCTA cancel or reschedule a class due to weather or unforeseen circumstances beyond the control of TSCTA, the client is entitled to a full refund however TSCTA is not responsible for travel arrangements, travel fees, or any expenses incurred by you as a result of such cancellation. It is the responsibility of CH to contact the student to reschedule and/or process the refund. If a course is cancelled at the request of TSCTA, after the student has registered, TSCTA will notify CH of the change and advise that the client is eligible to be rescheduled to another event or entitled to a full refund. TSCTA reserves the right to cancel or reschedule classes at any time. Original cancellation policy (non-COVID-19): We are waiving the penalty for cancellation or postponement requests that are not provided within the appropriate time period (3-days prior to the start of training). Note: This provider has a temporary cancellation policy for COVID-19 related cancellations which is as follows: Should students miss any portion of the training, it is the student’s responsibility to contact TSCTA to arrange to attend another scheduled event. Make-up time is not permitted for this training course. Students must contact TSCTA to schedule and pay for the retake class within 6 months following the original class date. Students who do not pass the written or practical exam will have one opportunity to retake the entire 32-hour course and retake the exam at reduced fee of $200. Students must obtain a score of 70% or higher to receive the course completion ID card. Students are required to complete 100% of the course and actively participate in all learning activities including hands-on demonstrations and the final course exam.
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